When you create an account and use our services at Mama Bajji, we collect certain specific information. The purpose of this collection is to provide you with the best possible service and to keep your account secure.
Types of information we collect:
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, NID number |
Identity Verification & KYC |
| Contact Information |
Phone number, email address, physical address |
Account Management & Support |
| Financial Information |
BKash/Nagad number, transaction records |
Payment Processing & Security |
| Usage Data |
Login time, game history, bet records |
Service Improvement & Responsible Gaming |
| Device Information |
IP address, browser type, OS |
Security Verification & Fraud Prevention |
Our Commitment to Transparency: Mama Bajji only collects information that is strictly necessary to deliver our services. No additional data is collected without your consent.
Mama Bajji uses the information collected for the following purposes:
- Account Management: To secure registration, login, and your account.
- Payment Processing: To accurately process deposit and withdrawal transactions.
- KYC Verification: To verify identity in compliance with international anti-money laundering regulations.
- Service Improvement: To analyze data and improve the overall user experience.
- Responsible Gaming: To monitor gameplay patterns and identify problematic behavior.
- Contact: To send important updates, transaction notifications, and provide customer support.
- Legal Obligations: To meet requirements set by government or regulatory authorities.
Marketing Communications: With your consent, we may reach out to inform you of promotional offers and new features. You can opt out at any time.
Mama Bajji uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help improve site functionality.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and site security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language and theme.
- Analytics Cookies: Used to collect site usage statistics. You have the option to disable these.
Cookie Controls: You can delete cookies or block new ones at any time through your browser settings. Please note that doing so may limit certain features.
Mama Bajji does not sell, rent, or share your personal information for commercial purposes. Your data may only be shared in the limited circumstances outlined below:
- Payment Processors: Trusted payment gateways (such as bKash and Nagad) receive only the minimum information necessary to process your transactions.
- Legal Obligations: We may be required to disclose information under valid orders from courts or government authorities.
- Fraud Prevention: Information may be shared with regulatory authorities in cases of suspected money laundering or fraud.
- Technology Partners: Trusted technology service providers may access limited data to operate the site, but are not permitted to use it for their own purposes.
Contracted Partners: All third parties working on our behalf are bound by strict confidentiality agreements.
Mama Bajji uses industry-standard technology and practices to protect your data. The core pillars of our security framework are:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Secure Servers: Data is stored on servers protected by firewalls and anti-virus software.
- Two-Factor Authentication (2FA): Your account includes OTP verification as an additional layer of security.
- Regular Audits: Regular security audits are conducted to identify and address vulnerabilities.
- Limited Access: Only authorized personnel can access your data, and only when necessary.
- Log Monitoring: 24/7 system monitoring runs continuously to detect any suspicious activity.
Security Breach: In the event of a data breach, we will notify affected users within 72 hours and take all necessary action.
Mama Bajji does not store your data indefinitely. Retention periods are determined by data type:
- Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
- Financial Transaction Records: 5–7 years, in accordance with international financial regulations.
- Gaming History: 2 years for responsible gaming monitoring purposes.
- Cookies & Session Data: Immediately after the session ends, or within 30 days.
- Marketing Data: Deleted within 30 days of opting out.
Deletion Request: Unless required by law, any data will be deleted within 72 hours of your request.
As a Mama Bajji user, you have the following rights over your personal data:
- Right to Access: The right to know what information we hold about you.
- Right to Rectification: The right to correct inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: You have the right to restrict how your data is used in certain circumstances.
- Right to Object: The right to object to your data being used for marketing purposes.
- Right to Data Portability: The right to receive your data in a structured, portable format.
Exercise Your Rights: To exercise these rights, please contact our
Help Center Contact us. Requests are typically responded to within 30 days.
Mama Bajji strictly prohibits providing services to anyone under 18. We have dedicated measures in place to protect the privacy of minors:
- Age verification is mandatory at the time of registration.
- Additional proof of age may be requested if there is any doubt.
- We do not knowingly collect information from minors.
- Any such information discovered is deleted immediately and the associated account is closed.
For Parents: If you suspect your child is using Mama Bajji, please contact support@mamabajji.ws immediately. We will take swift action.
Mama Bajji may update this Privacy Policy from time to time. When changes are made:
- Users will be notified by email or SMS at least 14 days before any significant changes take effect.
- The "Last Updated" date at the top of the page will be revised accordingly.
- For minor changes, a notice will be posted on the site.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Tip: Please revisit this page from time to time to stay informed about our latest policy.
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@mamabajji.ws
- Help Center: Help Center Page Start a live chat or submit a ticket.
- Response Time: Responses are typically sent within 24–48 hours.
Data Protection Officer: Use the email above to reach our dedicated team directly for any data protection matters.